Shipping policy

Last Updated: July 2026

Thank you for shopping with Wellspex. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email or SMS with tracking information (where available).

Estimated Delivery Time

Delivery times may vary depending on your location.

Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Areas: 7–12 business days

Please note that delivery times are estimates and may be affected by weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Free Shipping on all prepaid orders.
Any applicable shipping charges for Cash on Delivery (COD) will be displayed at checkout.

Order Tracking

Once your order has been dispatched, you will receive tracking details via email or SMS. You can use the tracking number to monitor your shipment's progress.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

Damaged or Lost Packages

If your package arrives damaged or you believe it has been lost in transit, please contact our customer support within 48 hours of the expected delivery date. We will work with the courier to resolve the issue as quickly as possible.